SERVICES
In today's tough business climates, every interaction between your customer and prospective customers is an opportunity to gain business or retain your existing business relationship. Today, WCS' innovative solutions can provide the technology edge throughout the organization, not just in your telephony based applications but within your entire enterprise bringing full business process automation. Delivering the ideal experience at all communication points enables your business users to engage customers, moving them beyond satisfaction and turning them into advocates for your business.
With a rich knowledge of business to business integration and innovative software solutions WCS empowers business enterprises to take control of their telephony based computer and software infrastructures.
WCS has developed a strategic software platform tool set that enables us to seamlessly integrate into your packaged or legacy infrastructure. With our Service – Oriented
Architecture (SOA), we can rapidly deploy new solutions and streamline real time information exchange.
Our Core Technology Applications:
Customizable Integrated Software Applications
IVR and Auto Attendant Applications, allows you manage your own business logic call flows
Call Center applications include automatic call distribution (ACD), call queues.
Outbound Contact Solutions, our systems include both predictive and progressive intelligence
Open sourced scalable Asterisk PBX software solutions
SIP, VOIP, SS7 and TDMI based supported telephony applications
Tier One carrier grade Operator Services
Emergency Notification systems provides two-way communication for emergency response
Calling Card and Call tracking software services
Call Recording Systems
Voice Recognition Software
Location Based Tracking
Telephony based Smart Phone Applications
Benefits of Utilizing our Solutions:
Extend existing technology investments by allow us to quickly and efficiently integrate into your solutions
Optimizing customer experience
Increasing Customer Loyalty
Increasing Customer interactions
Enhancing employee performance
Improving operational efficiency
Providing Management with Key Indicator Metrics
Create Brand Awareness
Improve Customer Impressions
Provide insight into Marketing Analytics
Industry Solutions
Every business faces similar challenges no matter the industry. Delivering excellent customer experience and building customer loyalty in an environment of fast-changing customer expectations and increased business objectives is challenging.
World Class Software (WCS) is dedicated to providing the latest software capabilities, insight and solutions for delivering world-class service in strategic business applications that can be designed for any high performance transactional enterprise and across multiple industries. WCS has been trusted by industry leaders, to deliver new functionality and benefits with excellent customer experience that has allowed their organizations to achieve key business goals in the areas of:
Back-Office Improvement
Collections
Dynamic Customer Engagement
Helpdesk
Telemarketing and Sales
Some of our Key Industries are:
Banking
Telecommunications Carriers
Call Centers
Collection Agencies
Government
Healthcare
Insurance
Retail
Technology
Travel and Hospitality
Utilities
Supply Chains
Customer Focused
Customer Support Center
Responsive Support- Our Business Foundation
WCS commits to connect you to the right people at the right time – every time. Our customer support center is committed to ensuring that your issues are promptly understood and resolved.
We believe that true and lasting success is only built upon the development of long-term relationships with organizations like yours. WCS will immediately assess and handles your issues according to our Escalation Protocol. We will assign the right people at the right time to handle your concerns. WCS support infrastructure offers two types of support levels: Standard and Premium. We can also tailor a support level to your specific needs.
Our goal is to continue to build our reputation as an organization that cares about the needs of its customers. Part of our mission is to give you the same time and consideration after you've chosen to do business with us that you gave us when we were asking for your business.
The bottom line is reliable, responsive support and issue resolution.
WCS RESPONSIVE Customer Support Team Commitment to You:
Ensured contact. We answer the phone and carefully listen to your concern. Frontline support starts working on your issue right away.
Extended, responsive product support and incident logging.
Effective diagnoses of your issues.
Notification of your account management team.
Customer Service correspondence to communicate the status of your request and how it is being handled.
Unlimited contact by phone, email, or fax.
Quick turnaround for all product-related issues.
WCS Escalation Protocol, to ensure that you get the help you need.
When additional technical resources are required, Frontline Support will escalate your issue to our second and third support levels which include our research and development and professional services teams.
WCS' customer focused mandate ensures that at all times Customer Support provides:
Professional and courteous response
Highly responsive measures
Well-informed customer service teams
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